Return & Refund Policy
At , we are committed to ensuring our customers are completely satisfied with their purchases. This policy outlines your rights and responsibilities regarding returns, cancellations, and product claims.
1. Product Functionality & Support
If you have any questions about the functionality or proper use of a product purchased from , please contact our customer service team or the original store where you made the purchase. We are happy to assist with guidance, troubleshooting, or maintenance advice.
2. Claims for Defective or Non-Conforming Products
Under U.S. consumer protection laws, you have up to 24 months from the date of purchase to claim a lack of conformity in goods, provided you can present proof of purchase (bill or invoice). Claims should be made within a reasonable period after discovering the defect. Claims submitted within two months of discovery will always be considered timely.
Our team will inspect and evaluate the product according to standards to determine whether a repair, replacement, or refund is appropriate.
3. Maintenance Assistance
If you have any questions about maintenance or the correct use of a product purchased from , our support team is available to help. Please reach out to us via .
4. Return Instructions
All returns — whether due to exercising your right of cancellation or a product claim — must be sent to:
Returns must include either the delivery note provided with your order or the original order confirmation email. We do not accept in-person returns at any of our locations and will not accept Cash on Delivery (COD) shipments.
5. Return Shipping Costs
Unless otherwise required by law or in the case of defective merchandise, customers are responsible for all return shipping costs. If a Return Merchandise Authorization (RMA) is required, please contact us at before shipping the product. Items returned without an RMA number (if required) may not be accepted.
6. Refund Processing
Once we receive and inspect the returned item, refunds will be processed within 5–7 business days. You will receive a confirmation email when your refund has been issued. Depending on your bank or credit card provider, it may take an additional 3–5 business days for the funds to appear on your statement.
7. Condition of Returned Products
- Opened Products: May be returned within 30 days of purchase for a full refund, provided the product is in good condition and includes its original packaging.
- Unopened Products: May be returned within 30 days of purchase for a full refund.
- Certain items, such as opened dietary supplements, perishable goods, and personalized products, are non-refundable unless defective or damaged upon arrival.
8. Right of Cancellation
Under U.S. consumer protection laws, you have the right to cancel your purchase within 14 days of receiving your goods. To exercise this right:
- You must notify us within the 14-day period.
- The product must be returned in unused condition and with its original packaging.
- If the product has been used, its value may be reduced and your refund adjusted accordingly.
- You are responsible for the cost of returning the goods to , unless otherwise required by law.
- You may also cancel by refusing delivery, but you will still be responsible for return shipping costs.
9. How to Make a Claim
If you believe your product is defective or does not conform to its description, you must contact us at with proof of purchase, details of the issue, and (if possible) photographs of the defect.
10. Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page. We encourage you to review the policy periodically to stay informed about our current practices.